Booking Policies

Method Of Guarantee

The Roger Smith Hotel in Midtown Manhattan will require a valid credit card to guarantee a single room reservation or multiple room reservations. Please be advised the request for credit card details is to guarantee a hotel booking, which is a standard request the Roger Smith Hotel asks of any travel agency, corporate entity or traveler. The Roger Smith Hotel will authorize the first night room rate and taxes on the provided credit card to determine the validity of said credit card. All hotel rooms booked with a valid credit card are guaranteed for late arrival. Any hotel rooms booked with an invalid credit card are subject to immediate cancellation.

Method Of Payment

Guest(s) have the option, upon check-in, to settle their hotel bill via credit card, travelers-checks or cash. The Roger Smith Hotel currently accepts the following major credit cards: American Express, Diners, Discover, MasterCard, and Visa.
Prepayment, Deposits And Other Forms Of Payment: Please contact the Roger Smith Hotel Reservations Department for prepayment requests, deposits requests, and other forms of payment. You may contact the Roger Smith Hotel Reservations Department at 1-212-755-1400 Monday through Friday, 8:00 AM to 7:00 PM, and Saturday and Sunday, 9:00 AM to 5:00 PM, Eastern Standard Time. Please feel free to send any email inquiries to: reservations@rogersmith.com.

Modification Policy

If you need to change the date of arrival, please contact the Roger Smith Hotel by no later than 24-hours prior to the booked date of arrival. If you need to change the date of departure, please advise the Roger Smith Hotel by no later than 24-hours prior to the booked date of departure. For changes in the room category, room requirement(s), and/or other, please advise the Roger Smith Hotel as soon as possible.

Cancellation Policy

Cancellations must be requested by 3:00 PM, Eastern Standard Time, 24-hours prior to the hotel reservation date of arrival, to avoid a penalty charge of the first night room rate and taxes per room.
No-Show Policy: No-Shows apply to any or all guests who have a reservation at the Roger Smith Hotel, who do not appear on the reservation date of arrival, and who do not provide a proper cancellation notification. No-Shows will be charged a penalty equivalent to the first night room rate and taxes, per room.

Booking Policies