Contact Us: You may have a question or comments regarding any of the different services available at the Roger Smith Hotel. Please click onto any of the hyperlinks below for the complete contact details of each department:
- Reservations Department
- Front Desk and Guest Services
- Housekeeping
- Lily’s Bar and Restaurant
- Meeting and Events
RESERVATIONS
Contact the Reservations Department: You may contact the Roger Smith Hotel Reservations Department at 1-212-755-1400 Monday through Friday, 8:00 AM to 7:00 PM, and Saturday and Sunday, 9:00 AM to 5:00 PM, Eastern Standard Time.
Please feel free to send any email inquiries to: reservations@rogersmith.com.
FRONT DESK AND GUEST SERVICES
Contact Front Desk and Guest Services: The Roger Smith Hotel is open 24 hours a day, 7 days a week. For questions or comments related to Front Desk and Guest Services, please call us at 1-212-755-1400. You may also e-mail your inquiries or comments to the following e-mail address: frontdesk@rogersmith.com.
Front Desk Manager: The Front Desk and Guest Services Operations are administrated by Mr. Kucuk Bag. Mr. Bag may be reached via the following e-mail address: kbag@rogersmith.com.
Front Desk Policies:
- Hours of Operation: 24 hours a day, 7 days a week
- Hotel Registration: All hotel guests are to be registered. Valid forms of Identification may be requested from each guest upon check-in.
- Check-In Time: 3:00 PM
- Check-Out Time: 12:00 PM
- Early Check-In Requests: Early check-in requests are subject to the discretion of the Front Desk Manager or Front Desk Agent.
- Late Check-Out Requests: Late check-out requests are subject to the discretion of the Front Desk Manager or Front Desk Agent.
Available Guests Services:
- Baggage Storage
- City Tours
- Concierge Services
- Discounted Admission to the Manhattan Athletic Club
- Internet Surfing
- Safety Deposit Boxes
- Assistance with Transportation Services
- Valet Laundry Services
- Valet Parking (No In-Out Privileges)
HOUSEKEEPING
Contact Housekeeping and Lost and Found: The Roger Smith Hotel’s housekeeping is open from 8:00 AM to 5:00 PM, 7 days a week. For questions or comments related to Housekeeping and Lost and Found, please call us at 1-212-755-1400. You may also e-mail your inquiries or comments to the following e-mail address: housekeeping@rogersmith.com.
Housekeeping Management: The Housekeeping Operations are administrated by Ms. Mercedes Sanchez and Ms. Annette Lue.
Ms. Sanchez may be reached via the following e-mail address: msanchez@rogersmith.com.
Ms. Lue may be reached via the following e-mail address: alue@rogersmith.com.
Housekeeping Overview:
- Hours of Operation: 8:00 AM to 5:00 PM, 7 days a week
- Lost and Found
LILY’S BAR AND RESTAURANT
Contact Lily’s Bar and Restaurant: Lily’s Bar and Restaurant is open 7 days a week. For questions or comments related to Lily’s Bar and Restaurant, please call us at 1-212-838-0844. You may also e-mail your inquiries or comments to the following e-mail address:
Lily’s Bar and Restaurant Operations are administrated by the following personnel:
Director of Food and Beverage: Ms. Ulrika Bengtsson may be reached via the following e-mail address: ubengtsson@rogersmith.com.
Overview of Lily’s Bar and Restaurant:
- Cuisine: American
- Menu: Breakfast, Brunch, Lunch and Dinner
- Price: Moderate
- Ambiance: Casual
- Décor: Eclectic
- Location: East 40’s Midtown Manhattan
Lily’s Reservations: Lily’s Bar and Restaurant is open for breakfast, brunch, lunch and dinner. For reservation please call us at 1-212-838-0844. You may also e-mail your reservation requests to our Restaurant Manager, Mr. Brian Simpson, to the following e-mail address: brian@rogersmith.com.
Make a Reservation on Open Table. click here.
MEETING AND EVENTS
Contact Meeting and Events: For questions or comments related to Meeting and Events, please call our Events Manager, Ms. Martha Rodriguez at 1-212-583-3195.
You may also e-mail your inquiries or comments to the following e-mail address: mrodriguez@rogersmith.com